Whisk Patisserie - A lot to be desired

Today, after having a delicious ice coffee at Gingers coffee studio, me and my mother stumbled into "Whisk patisserie" on Goodwood road, looking for a bite to eat as a late lunch. I would like to take this opportunity to wonder how they have thus far succeeded as a business. Word on the foodie front has informed me of the bad reputation of the owner as a rather rude person, but we decided to give this place a go none the less. despite an amazingly versatile range of quality products, I am left shocked at the ability of these guys to run a place such as this with absolutely zero customer service skills. Friendliness and the ability to provide great customer service is the FUNDAMENTAL key to running a business in my eyes (obviously paired with quality products, etc). The pastry I bought for lunch was a Thai spiced chicken strudel, and don't get me wrong it was quite nice. We had dropped in quite close to closing time and I did not expect any more than for them to chuck this in a bag, to pay and then leave. the staff ignored me for a while before just being plain rude during the transaction. hopefully this place goes out of business soon, because people like that do not deserve the luxury of such a space or to be in such a exciting industry :)